dialdesk

Last seen: 20 days ago

DialDesk is a customer experience (CX) platform based in Noida, India, offering businesses a "shared support" alternative to building an in-house team or hiring a traditional BPO. The platform combines dedicated human agents, AI-powered tools, and real-time analytics into a single managed service, letting companies launch a fully operational support function in as little as 72 hours — without the hiring, training, or infrastructure costs of running support internally. Core capabilities include inbound and outbound voice support, omnichannel management (voice, WhatsApp Business, live chat), cloud telephony, AI-driven tools (including its CallMaster AI and AI voice bot), and voice-to-text transcription, alongside real-time dashboards for tracking call quality and performance. DialDesk positions its model around outcome-based KPIs — first-call resolution, CSAT, and retention — rather than simple ticket-closure metrics. The company serves 250+ businesses across industries including e-commerce/D2C, healthcare, banking and financial services, retail, telecom, education, and consumer electronics. It is ISO 9001:2015 certified (quality management) and ISO 27001:2013 certified (information security). DialDesk's services span inbound/outbound call management, help desk support, live chat, order processing, CX consulting, and industry-specific outsourcing, along with solutions like 24/7 customer support, cloud contact center infrastructure, and shared services center setups.