Explore Exclusive Deals and Services through Air Canada Sydney Office

The Air Canada Sydney Office serves as a key customer service center for passengers in Australia who wish to fly with Canada’s flagship carrier. Known for its exceptional service, global connectivity, and modern fleet, Air Canada connects Sydney to major destinations across North America and beyond. Whether you need help booking tickets, managing reservations, or getting travel assistance, the Air Canada Sydney Office ensures a seamless and comfortable travel experience.

Air Canada Sydney Office Address

Air Canada – Sydney Office
Level 7, 20 Hunter Street,
Sydney NSW 2000, Australia

Air Canada Sydney Office Contact Information

• Phone (Australia): +61 2 9361 7600

• Toll-Free (Within Australia): 1300 655 767

  
  

• Customer Service (International): +1 888 247 2262

• Email: [email protected]

• Website: www.aircanada.com

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday: 9:00 AM – 2:00 PM

• Sunday & Public Holidays: Closed

• Airport Ticket Counter (Sydney Airport): Opens 3 hours before departure

Services Provided at the Air Canada Sydney Office

1. Flight Bookings & Reservations

The Air Canada Sydney Office assists with:

• Domestic and international flight bookings.

• Group travel arrangements.

• Multi-city and round-trip flight options.

• Upgrades to Business Class or Premium Economy.

2. Ticket Modifications & Cancellations

Passengers can:

• Modify travel dates or destinations.

• Cancel tickets and request refunds.

• Redeem travel credits or e-vouchers.

• Change flight routes and seat preferences.

3. Check-in Assistance

• Online and airport check-in guidance.

• Assistance with boarding passes.

• Information about security and immigration procedures.

4. Baggage Assistance

• Details about checked and carry-on baggage policies.

• Assistance with lost or delayed luggage.

• Help purchasing additional baggage allowance.

• Claims for damaged baggage.

5. Aeroplan Loyalty Program Support

Air Canada’s Aeroplan program allows travelers to:

• Earn and redeem Aeroplan Miles.

• Manage memberships and account updates.

• Upgrade flights using Aeroplan points.

• Access elite benefits and partner airline offers.

6. Special Travel Assistance

The Sydney office provides personalized support for:

• Passengers with disabilities or medical needs.

• Unaccompanied minors.

• Elderly travelers requiring assistance.

• Special meal requests or unique service requirements.

Popular Air Canada Flights from Sydney

Air Canada operates direct and connecting flights from Sydney to various destinations across North America and beyond, including:

• Sydney – Vancouver (YVR) (Direct)

• Sydney – Toronto (YYZ) (via Vancouver)

• Sydney – Montreal (YUL) (via Vancouver)

• Sydney – New York (JFK) (via Toronto)

• Sydney – Los Angeles (LAX)

From these North American hubs, passengers can connect to hundreds of destinations across Europe, the Caribbean, South America, and Asia.

 Why Contact the Air Canada Sydney Office?

You can contact or visit the Air Canada Sydney Office for:

• Booking and flight information.

• Baggage inquiries and claims.

• Refunds or ticket cancellations.

• Visa and travel requirement guidance.

• Flight upgrades or Aeroplan program support.

Air Canada Baggage Policy Overview

Carry-On Baggage

• 1 standard bag (55 x 40 x 23 cm) and 1 personal item (e.g., laptop, handbag).

• Maximum combined weight: 10 kg (22 lbs).

Checked Baggage

• Economy Class: 1–2 bags (each up to 23 kg).

• Premium Economy & Business Class: 2–3 bags (each up to 32 kg).

• Additional or overweight baggage fees apply depending on route and fare type.

Air Canada Travel Classes

1. Economy Class

• Comfortable seats with adjustable headrests.

• Complimentary meals and beverages.

• Personal entertainment screens and Wi-Fi access.

2. Premium Economy

• Extra legroom and wider seats.

• Enhanced dining service and amenity kits.

• Priority check-in and boarding.

3. Signature Class (Business Class)

• Lie-flat seats and premium bedding.

• Gourmet dining and exclusive wines.

• Access to Air Canada Maple Leaf Lounges.

Air Canada at Sydney Kingsford Smith Airport (SYD)

Air Canada operates from Terminal 1 (International Terminal) at Sydney Kingsford Smith Airport. Facilities include:

• Check-in counters for Economy, Premium Economy, and Business Class.

• Dedicated baggage services.

• Maple Leaf Lounge access for eligible passengers.

Travel Tips for Air Canada Passengers in Sydney

• Arrive 3 hours before international flights for smooth check-in.

• Complete online check-in 24 hours prior to departure.

• Check entry and visa requirements for Canada and transit countries.

• Use the Air Canada mobile app to manage your bookings and receive updates.

Why Choose Air Canada from Sydney?

• Direct non-stop flights to major North American hubs.

• Award-winning service and modern aircraft like the Boeing 787 Dreamliner.

• Access to Star Alliance network benefits and partner airlines.

• Flexible fare options and premium onboard experiences.

Conclusion

The Air Canada Sydney Office provides travelers in Australia with complete support for all aspects of air travel — from booking and ticket management to baggage and loyalty program assistance. Whether flying for business or leisure, Air Canada’s Sydney team ensures a comfortable, efficient, and world-class travel experience.