QuickBooks Error 1328: Understanding the Error and Proven Fixes
QuickBooks Error 1328 is a common issue that typically arises during the installation, update, repair, or uninstallation of QuickBooks Desktop.
Charles Garfield 
QuickBooks Error 1328 is a common issue that typically arises during the installation, update, repair, or uninstallation of QuickBooks Desktop. The error usually appears with a message such as: “Error 1328. Error updating file C:\config.msi\…” This indicates that QuickBooks is unable to properly access or update certain configuration files required for its installation or repair process. Understanding what this error means and how to fix it can help minimize downtime and keep your accounting workflow running smoothly.
What Causes QuickBooks Error 1328?
This error is generally related to problems with the config.msi folder, a hidden system directory that stores temporary files during software installations. If the contents of this folder become corrupted or incomplete, QuickBooks may fail to update or repair its essential components.
Interrupted installations or updates—commonly caused by system crashes, sudden power outages, or forced shutdowns—are another primary cause. These interruptions leave behind incomplete or conflicting files that interfere with future installation attempts.
Additionally, damaged or outdated Windows components such as the .NET Framework, MSXML, or C++ runtime libraries, can prevent QuickBooks from functioning properly. In some cases, antivirus or firewall settings may block QuickBooks from reading or modifying necessary system files, triggering Error 1328. Malware infections or registry errors can also corrupt installation files, forcing the software to display this error message.
Symptoms of Error 1328
Users encountering this error may notice installation failures, system lag, or QuickBooks freezing during startup. It may also prevent updates from completing or cause QuickBooks to shut down unexpectedly. The error may reappear during every repair attempt, making it difficult to restore the program.
Proven Fixes for QuickBooks Error 1328
One of the most effective solutions is to use the QuickBooks Tool Hub, which includes several utilities designed to automatically diagnose and fix common QuickBooks problems. The Install Diagnostic Tool within the Tool Hub repairs damaged Microsoft components that QuickBooks depends on.
If the issue persists, try renaming the config.msi folder. This forces QuickBooks to generate fresh installation files during updates or repairs.
Another proven method is to repair QuickBooks via the Control Panel, which replaces missing or damaged program files. For more stubborn cases, performing a clean installation of QuickBooks is recommended. This involves uninstalling the program, renaming leftover folders, and reinstalling a fresh copy.
Ensuring Windows updates are installed and temporarily disabling antivirus software during installation can also help prevent file conflicts.
