Key Questions to Ask Before Hiring a Car Carrier

Shipping a car in or out of Florida comes with many options, but choosing the right car carrier is not always simple. With so many companies offering vehicle transport, it’s important to know what to ask before committing to one. The right questions can help you avoid delays, unexpected costs, and poor service.

Whether you're moving for work, relocating seasonally, or buying a vehicle from another state, asking a few smart questions can give you peace of mind—and help ensure your car arrives safely and on time.

Here are the most important questions to ask before hiring a car carrier, especially if you’re planning transport to or from Florida.

1. Are You Licensed and Insured?

The first and most important question: is the company properly licensed and insured? Any reputable carrier should have a U.S. Department of Transportation (USDOT) number and Motor Carrier (MC) number. These show the company is registered and meets federal requirements.

You should also ask about insurance coverage. A quality carrier should have insurance that covers your vehicle during transit. Request a copy of the policy or certificate and ask about coverage limits and what’s included.

2. Do You Offer Door-to-Door Transport?

In Florida, where many homes are located in gated communities or narrow streets, it’s important to know how pickup and delivery will work. Some carriers offer true door-to-door service, while others may require meeting at a nearby location.

Ask if the driver will come directly to your home or if alternative arrangements need to be made. Clarifying this upfront avoids confusion at pickup or delivery time.

3. What Type of Carrier Will Be Used?

Most vehicles are transported on open carriers, which are safe and cost-effective for standard cars. Enclosed carriers offer more protection from weather and road debris and are typically used for luxury, classic, or specialty vehicles.

Ask which type of trailer will be used for your shipment. If you're shipping a valuable or collectible vehicle, you may want to request an enclosed option for added peace of mind.

4. What Is the Estimated Timeline?

Delivery times vary based on distance, route, and time of year. Carriers traveling within Florida or to nearby states may deliver in just a couple of days, while cross-country trips can take a week or more.

Ask how long your shipment is expected to take and whether the carrier offers tracking or regular updates. Good communication is important, especially if you’re coordinating delivery at a new address.

If you're considering Florida auto transport services, timeline questions become even more important during peak seasons like winter and spring. Snowbird traffic and holiday demand can affect both pricing and availability, so plan ahead when possible.

5. How Are Rates Determined?

Pricing is based on several factors, including:

• Distance between pickup and delivery

• Type and size of the vehicle

• Transport method (open or enclosed)

• Time of year and fuel costs

• Vehicle condition (operable or inoperable)

Always ask for a detailed quote that outlines what’s included. Watch for any hidden fees or fine print. A trustworthy carrier will provide clear, all-inclusive pricing and explain what might affect the cost.

6. What Should I Do to Prepare My Car?

Most companies will give you preparation instructions, but it’s still smart to ask. Common steps include:

• Removing personal items from the car

• Leaving the gas tank about a quarter full

• Disabling alarms and toll tags

• Documenting the vehicle’s condition with photos

Confirm whether the carrier allows anything in the trunk and what the weight limit is. Some companies permit a small amount of personal cargo, but others do not.

7. What Happens If My Vehicle Is Damaged?

Damage during transport is rare, but it’s still important to ask how claims are handled. Make sure you inspect the car at both pickup and delivery, and sign a condition report each time.

Ask what steps to take if damage is found and how quickly claims are processed. A reliable carrier will walk you through the process and explain how their insurance coverage works.

8. Can I Speak With a Real Person?

Customer service matters, especially when you're trusting someone with your vehicle. Ask if you’ll have a single point of contact or be dealing with different departments.

Good communication before, during, and after transport is a key sign of a professional company. If it's hard to get straight answers early on, that may be a red flag.

Final Thoughts

Choosing the right car carrier isn’t just about price—it's about trust, safety, and service. By asking the right questions before booking, you can avoid surprises and feel more confident in your decision.

Florida residents often ship vehicles for seasonal moves, job relocations, or long-distance purchases. With so many routes in and out of the state, finding the right transport provider starts with a conversation. Take the time to ask about licensing, insurance, timelines, equipment, and communication.

If you're looking for a service that values clear communication and on-time delivery, East Coast Auto Haulers is worth considering. They specialize in safe, door-to-door vehicle transport throughout Florida and across the country, with a focus on reliability and customer care.

Contact their team to ask questions, explore your options, and request a free quote tailored to your needs.