How to Fix Virgin Router’s Blue Light Stuck Issue?

If it’s a solid blue light, that’s the “WPS active” phase. It’ll stay that way for about 2 minutes, then go back to normal once it times out. If it’s flashing blue, it’s in the middle of trying to pair something. If you’re not actually connecting anything, just ignore it — it’ll stop on its own.

Now, if that light doesn’t go away and your internet’s acting up, it might not just be WPS. We’ve seen cases where a firmware update or a weird crash makes it stick on blue not like all other Virgin media router lights.

Why Blue Light is Stuck on the Router

Solid blue usually means it’s powered on and working fine. It’s not like the red light panic mode. Virgin uses blue as “all good” or “WiFi on.” The problem is, “all good” doesn’t mean “silent.”

That ringing can be the reason of the little components inside the router usually the power supply bits can vibrate at a frequency you can hear. It happens more when there’s heavy network traffic, like streaming or downloading big files.

If it’s new and you’ve had it for less than two weeks, you could swap it out. Virgin will replace it if you complain about noise, but you might get another one that does the same thing. If it’s older, they’ll probably suggest “turn it off and on again” before sending anyone.

Solutions to Fix the Virgin Router Blue Light

1. Reboot the thing
Not just a quick off/on. Pull the plug. Leave it for a full minute. Wait until all the lights are out. Plug it back in. If it comes back with the white light, you’re good. If it’s still blue, keep going.

2. Check the cables
This sounds stupid, but check the coax cable going into the back and the wall. Mine had come loose just enough to break the connection. Tighten it up, hand tight, not gorilla tight. Also make sure the Ethernet cables aren’t half hanging out.

3. Look at Virgin’s status page
Grab your phone (mobile data), Google “Virgin Media service status” and stick your postcode in. If there’s an outage, you can stop pulling your hair out. It’s them, not you.

5. If all else fails – call them
And yeah, I hate it too. But if it’s still stuck on blue after the above, it’s either the line coming in or the hub itself that’s fried. They’ll either push a remote update, send an engineer, or swap the box.

Extra tip: If the blue light only pops on randomly and the internet still works, it’s probably doing a firmware update. Leave it alone for 10 mins.

4. Factory reset
This is the nuclear option. There’s a tiny pinhole button on the back. Hold it for about 30 seconds (use a paperclip or something). It’ll wipe all settings. Your WiFi name/password will go back to what’s on the sticker. This fixed it for me once when it was stuck in some boot loop.

Re-configuration

First off, you need to be on your Virgin Wi-Fi. Open a browser, type in: 192.168.0.1. Hit enter. You should get the Virgin Media Hub login screen. If it’s asking for a password — it’s not your Wi-Fi password. Flip the router over. You can also use the “my Virgin app” to reconfigure the device.

1. There’s a sticker. Look for something like “settings password” or “admin password.” That’s the one.

2. Once you’re in, Virgin will hit you with a kind of “simple” dashboard. Ignore the marketing junk. You want the Advanced Settings link. Might be a small text link at the bottom. Click it.

3. Switch to modem mode
   If you’re like me and just want the Virgin box to shut up and let your own router do the work:

• Go to Advanced Settings → Modem Mode

• Turn it on.

• It’ll reboot and give you a single Ethernet port to hook into your own router.

If you’re sticking with Virgin’s Wi-Fi, skip this.

4. Change Wi-Fi name and password
   Still in Advanced Settings:

• Wireless → Security.

• Change SSID (that’s your network name) to something you’ll remember.

• Change the password. Make it decent — no, “password123” is not decent.

• Hit apply.

Yes, all your devices will disconnect after this. You’ll need to reconnect them with the new password.

Virgin likes to have 2.4GHz and 5GHz with the same name. Sounds nice but causes random dropouts for some devices.

In Wireless, you can split them. Just give the 5GHz a “_5G” at the end. Keeps things cleaner.

After you’ve done your changes, physically turn the hub off and back on. Wait for the white light to go solid again.