How To Contact Avianca Airlines Customer Service?

Travelling with Avianca Airlines, you might experience a situation when you need assistance with your booking, baggage, inquiry concerning latest flights or others. Fortunately, the Avianca Airlines customer care is easily contacted by calling their customer care number  1-808-900-8120(OTA). The procedure of contacting the customer service through the phone number is as follows:

• Dial Avianca Airlines Phone Number  1-808-900-8120(OTA).
• After placing a dial, an automated IVR begins to play. Select the one which suits you best. 
• Press 1 for service in English.
• Press 2 for service in Spanish.
• Press 3 if you want to inquire about an existing booking.
• Press 4 for making the new reservation.
• Press 5 to know about flight status and information.
• Press 6 if you have questions related to baggage.
• Press 7 for help with refunds, cancellations or changes.
• Your call is important to them. Please hold while the airline connects you to the next available customer service representative. 

Other Methods to Contact Avianca Airlines Customer Service

Live Chat

A faster and convenient method would be to use the live chat present on the Avianca Airlines website in order to get answers to your queries. The live chat tool makes it possible to connect with an agent immediately in order to help you with many different questions. This alternative is open 24/7 and is commonly the first choice of people who seek instant assistance.

Follow few simple steps down below in order to get in touch with Avianca Airlines Customer Service using live chat:

• Visit Avianca's official website.
• Now click on the “Chat Icon” present at the bottom right corner of the home.
• Type your query to get assistance from the airline’s customer service department.

This functionality is applicable on multiple devices and comes in handy particularly when you are on the move and have no time to spare to make a phone call.

WhatsApp Chat

Avianca also has WhatsApp support for tech-savvy travelers or those that are always on the move. The WhatsApp feature enables you to:

• Ask common questions,
• Flight status,
• Ask general things,
• Receive alerts on flight change.

To reach Avianca Airlines Customer Service through WhatsApp use the easy procedure described below:

• Go to the Avianca airlines website.
• Click on the “Vianca Chat” option present at the top right corner of the home page.
• Now click on the “Continue to Chat” option.
• To start the chat, follow the instructions on the left side of the page and scan the QR code on the right side.

Although response time is relative, WhatsApp is ideal in simple questions and updates.

Social Media

Avianca Airlines is present on different social media, and contacting them via these resources can prove to be an excellent idea and receive quick answers. You may use Twitter, Facebook, or Instagram, in case you have accounts there, and send a message, or even make a post to get assistance.

Although the social media may be a convenient means of contact, it is not the most appropriate in the case of complex issues that require in-depth assistance.

Visit a Local Avianca Office

You can visit one of the available Avianca offices in case you want a personal contact or may need additional help that should be done in person. Avianca has offices in quite a number of cities internationally and it is sometimes easier to physically visit an office and accelerate an enquiry or get some results on a matter.

Visit the Website of Avianca and take the advantage of their office finder tool to locate the nearest Avianca office to you. Just type your city or country and it will show you nearest offices. It is also worth keeping in mind, that office hours can be different across different areas, it can be good idea to check online beforehand or call in advance to make sure you know the office hours of certain area.

Email Support

The other contact channels one can use to communicate to Avianca Airlines Customer Service is via email. Choose this method in case you have specific questions or need some documents that should be explained in the written form. Nevertheless, email responses will demand longer response than other forms thus this may not be quite suitable in time-sensitive matters.

Note: Do not forget to mention all of the instructions on the situation, including your booking information reference number, flight details, and necessary questions or concerns. 

Tips for Effective Communication

• Make sure to have your booking reference, e-ticket number and ID at hand.
• List your dates and special request.
• When calling, do so during off-peak to reduce on waiting time.
• In times of emergencies (as far as a flight change is to be made), it is quickest with phone call or visit to the corresponding desk at an airport.

Conclusion

In conclusion, the Avianca Airlines customer service is convenient to use through the variety of means such as a phone, live chat, and WhatsApp, social media, local office, and email. Pick an approach that would be most convenient to you and ensure that you have the details of the booking at your disposal so that when the questions are posed, they would be answered quickly and efficiently.